We operate in the premium end of the market meaning we will only sell hampers of the finest quality. All the willow used to produce our baskets is sustainably resourced from specially cultivated crops.
We recommend you check the individual listing to understand what’s included in your chosen hamper.
Personalisation is what we do. All options are outlined on the product page, so look out for customisation options there.
You can add a bottle of Bollinger Champagne for an extra charge. This option is available at checkout.
We’re always looking to add or enhance our collections. The best way to keep up to date with product launches is to sign up to our newsletter or follow us on Instagram.
Yes, they are fine to machine wash but always read the care label carefully and follow the instructions.
We will try our best to accommodate any order changes. Requests will need to be emailed to us on the same day of your order.
Please email firstname.lastname@example.org
We offer free UK P&P on orders over £50.00 and aim to ship your item within 3-4 working days of ordering.
If you need an item asap, please email us email@example.com we will endeavour to reply within a couple of hours.
You will automatically be sent a tracking number for your order so you are able to keep an eye on the delivery status. If for any reason you do not receive your item please email firstname.lastname@example.org with your order confirmation.
We use DPD who deliver next day for UK delivery.
We regularly ship to Europe and the US. For other destinations please get in touch email@example.com
We have found since Brexit customers have been charged a customs fee from £25. This in not included in our shipping costs and we are unable to reimburse you.
We don't have any control over these costs unfortunately.
Shipping costs are calculated at checkout.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Email us directly and we can discuss any issues.
We always aim to make sure our customers are happy and will do our best to accommodate returns but due to the bespoke, personalised nature of our hampers it is not always possible for us to accept a return. However, please email us and we can discuss any issues. However, if your basket or item is damaged please inform us within 24 hours of receipt.
For all returns please email firstname.lastname@example.org
Either is fine! But we do have to pay Not on the High Street a fee for every sale so we’ll always encourage you to buy direct if you can. The end product is exactly the same so you won’t miss out on anything either way.
We launched in 2017 so we are five years old this year.
We’re a family-run company based in Sussex.
We have every confidence that the products you buy from us have not been made at the expense of workers in global supply chains. Our supply chain takes into account ethically sourced materials and encompasses a breadth of international labour rights such as working hours, health and safety, freedom of association and wages.
Our aim is to be a carbon neutral business by the end of 2022. All the willow used to produce our baskets is sustainably resourced from specially cultivated crops. We are moving towards ensuring all our packaging materials are eco-friendly. Our delivery courier is already carbon neutral with the UK's largest fleet of electric vehicles.